Hi, any advice appreciated. We have a convection wall oven that has gone through several thermastats. The main reason found was the back corner liner had fallen since it had not been welded properly. The oven is 7 years old but we paid 2500 for it and don't use it daily. Kitchenaid admitted it is a manufactured error. Kitchenaid said they would replace for $1000 then $750 but we didn't feel we should have to pay anything. I told him $750 better then the other and he said he would check into shipping time which he thought would be four weeks. I said I would talk to my husband and see what he wants. In the meantime they had told me to not use it since it is a fire hazzard. We were still unsure what to do and if we even wanted to put another Kitchenaid in since they appear to have a problem with the self clean design on all the repair forums. Monday we got a call from a local appliance store that they had an oven in for us and we didn't owe anything. I double checked. My husband went picked it up and installed it. Now Kitchenaid is calling saying they need our credit card number to pay for the oven and the appliance store who just was used as a shipping venue called and said Kitchenaid wants them to pick it up/ Question do we have any legal obligations to Kitchenaid? I never said yes do it he was going to check on time it would take to order one and I needed to speak with my husband. Nothing was signed. Part of me is so tired of paying all this money for appliances that are junk and I wonder how it feels for them to have to eat it. Of course $750 is not much for a multibillion dollar company. I feel perhaps ethically we should pay something but am not sure legally. It took me many hours of tracking to even get to corporate offices to have any type of help. Does anyone know if we are legally responsible the conversation was in customer service at corporate. There are many different chains. Thanks for any feedback

I've replied to your other posts.