Creditor is Seeking Payment for Charge Back
I'm not sure if this is the correct area for this so I will apologize in advance if it is not. Here's my situation,
I recieved a letter from Home Depot requesting full payment for installation of a furnance which was charged back to them in Feb. 2006. The reason for the chargeback was the furnance was not fully operational for 120 days. It was shutting on/off 21 times everyhour and when it did blow air it was cold. We had to call out the gas company several times due to gas leaks. We contacted home depot immediately concerning this problem which we were obligated to due under the 30 day timeframe given on their contract. Their contract also stated we had to give them 60 days to solve any problems before we could use any legal recourse. We contacted them via phone and have written documentation showing how we contacted Home Depot complaining about the inoperability of this furnance. At every turn we were told nothing we can do or give us more time. We were given the runaround until Feb.2006 after I contacted the manufactuer of the furnance for help. According to the credit card company, Home Depot had 90 days to dispute this chargeback or the credit would become permanent.
The installation contract was signed by my sister who used her HOME DEPOT credit card to purchase this furnance. My name is no where on the contract nor am I a cosigner. Nor am I on her account.
I responded to a letter they wrote in March requesting I sign an authorization form to give them permission to recharge my sister's account to prove I was satisified with their service. I advised them I did not have authorization to use her account and 2) was unhappy with their service as they did not solve our problems and therefore they would have to contact my sister which they never have.
Am I obligated to pay for this furnance when I never signed the contract and only requested the in home estimate? Is this not illegal?
sorry for the long post. any advice or guidance would be appreciated.
|