I had a local installer put in a remote start/keyless entry/alarm system on my vehicle. They worked for 4 hours, then told me they couldn't finish the job because the remote start was defective. They offered to let me pay, order a new unit, and they'd call when the new one came in. It did, they installed the new system, it still doesn't work properly. They refused to give me a refund. They also refused to repair the defect. I have accidentally managed to burn out two starters ($150 a pop), because the remote start system won't stop accidentally activating. I'm curious if I have a small claims case, or even what I can do from this point.

Have you browsed through the information in LawInfo's Free Legal Resource Center to learn more about your issue yet? See: http://www.lawinfo.com/consumer.html and http://resources.lawinfo.com/en/index.html. You can certainly try to speak to a lawyer to determine what legal options may be available. In the meantime, you may be able to learn more on your own. Search the "Free Legal Resources" tab, or browse the Consumer Resources. Good luck.